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๐Ÿ“จ What your client sent
โšก 28 seconds to analyze
"Hi โ€” we're looking to redesign our website to feel more premium and modern. Right now it looks a bit dated and we're losing people at the homepage. We'd like something that communicates our expertise better and drives more inquiries. We're open to a full revamp if you think it's needed. Budget is there if the work is right. Can you give us a quote?"
๐Ÿ” What the Client Seems to Want
The client wants their website to make a stronger first impression with potential customers โ€” they're concerned about bounce rates on the homepage and believe the site is costing them leads. "Premium and modern" is their aesthetic goal, while "communicates expertise" and "drives inquiries" are the business goals. They're open to budget if they trust you, which means they're in buying mode โ€” but have given you almost nothing specific to quote against.
โ“ Critical Questions to Ask
  • 1 What does "premium" look like to you? Can you share 2โ€“3 websites you admire the feel of โ€” from any industry?
  • 2 How do you currently measure "inquiries"? Is there a contact form, phone number, or booking system that needs to be preserved or replaced?
  • 3 How many pages does your current site have, and which ones are essential to keep?
  • 4 Do you have existing brand guidelines (logo, fonts, colors) that must be used, or is the visual identity also open for redesign?
  • 5 Who provides the copywriting โ€” do I write it, or do you provide it? Will photography/imagery be new or from existing assets?
  • 6 What is your current platform (WordPress, Webflow, Squarespace, custom)? Do you want to stay on it or migrate?
  • 7 What's your target launch date, and who on your side has final approval authority?
๐Ÿ“‹ Draft Scope of Work
โœ“ Included
  • โ—Homepage redesign (desktop + mobile-responsive)
  • โ—Up to 5 interior pages redesigned to match new visual system
  • โ—New visual direction: typography, color system, layout components
  • โ—One contact/inquiry form with email notification
  • โ—2 rounds of design revisions
  • โ—Handoff to existing platform (same CMS unless migration quoted separately)
โœ— NOT Included
  • โ—Copywriting or content strategy (client provides all text)
  • โ—Photography, video, or custom illustration
  • โ—Platform/CMS migration or hosting setup
  • โ—SEO audit, keyword research, or Google Analytics setup
  • โ—Pages beyond the 5 interior pages agreed on
  • โ—Ongoing maintenance or updates after launch
โš ๏ธ Red Flags & Watch Points
  • ๐Ÿšฉ "Budget is there if the work is right" โ€” This sounds flexible, but sets up a dynamic where budget isn't discussed until after you've done the work of scoping. Get a budget range before investing time in a full proposal.
  • ๐Ÿšฉ "Open to a full revamp" โ€” Scope inflation risk. This phrase signals they may add pages, features, or services as they get excited about the redesign. Lock the page count before starting.
  • ๐Ÿšฉ No mention of content or copy โ€” Most website delays happen because clients underestimate how long it takes them to provide content. Define this clearly or you'll be waiting weeks.
  • ๐Ÿšฉ "Drives more inquiries" โ€” This is a business metric, not a design deliverable. If their inquiries don't improve post-launch, you don't want to be held responsible. Clarify that conversion is influenced by many factors beyond visual design.
๐Ÿ’ก Suggested Next Step
Send a brief reply that acknowledges their goal and asks for a 20-minute call to discuss the above questions before you prepare a quote. Don't quote yet โ€” you don't have enough information. Frame it as: "Before I put together a proposal, I'd love to ask a few questions to make sure I scope this accurately for you. It takes about 20 minutes and means you'll get a quote you can actually build a project around, rather than a ballpark that changes mid-project."

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